Regulations:

1. Summer restrictions - No carriage may operate above 89 degrees. We defer to the ASPCA’s discretion, and to maintain optimal conditions for the horses, carriages are often banned from working when the temperature reaches 87 degrees.

2. Winter restrictions - No carriage may operate below 19 degrees, or during blizzard conditions. We defer to the ASPCA’s discretion, and to maintain optimal conditions for the horses, carriages are often banned from working when temperatures reach the low 20's and even when snow storms are less than blizzard conditions.

3. Police blockades, construction, or visits from important political figures may cause streets to be closed down in  New York City, including in Central Park. If the carriage is unable to gain access to your pick-up point or desired route, Manhattan Carriage Co. is unable to circumnavigate the authorities and cannot be held responsible. Your pick up point and destination may have to be altered, or re-scheduled during one of these rare incidences.  We will do whatever we can to re-schedule your reservation or adjust your pick up location or route if we encounter these types of street closures; however, the carriage drivers are often not notified of these closures until they actually occur.  

4.  Four (4) adults per carriage, or:  3 adults & 2 kids under the age of 12, or:  1 adult & 4 kids under the age of 12.  These restrictions are strictly enforced, by law, and are put in place to provide you with a safe carriage ride as well as promote optimal working conditions for the horses.  We are unable to deviate from these regulations.

5.   Monday through Friday, the earliest reservation that we can take is 10AM,    On Saturday and Sunday, the earliest reservation that we can take is at 9am.

6.   Prearranged rides start at 59th street and 7th.ave, (otherwise known as Central Park South and West drive) unless the representative of Manhattan Carriage that made your reservation dictates otherwise as part of a special arrangement that you made when you made your reservation.  We have found that 59th st and 7th ave is the most convenient and central location for our clientele.  If you get lost trying to find this location, please notify your driver right away by calling him.  Please review our policies for Lateness, Cancellation, Re-scheduling, and “no shows.”

 7.  The last reservation that we can take during the evening shift is 2am. The Reservation Booking Line office closes at 7pm.

 8. By law, the carriages are restricted to the immediate area of Central Park throughout most times of the day and most days of the week.  Rare exceptions can be made for reservations that take place away from Central Park; however, for reservations such as these, we need at least 6 days notice to put through for a special permit with the City, exclusively for your reservation.  At no time, unless special permission is granted, are the carriages allowed to operate below 34th st (and permission to operate below 34th st is rarely granted).  We are entirely subject to the discretion of the Department of Transportation and the ASPCA, so please keep in mind the well-being of the horses when requesting any extraneous and extravagant details that may be involved when reserving your ideal carriage ride.

9. Credit cards, We only take credit card payments for reservations in very, extremely rare circumstances, and the charge will include an additional 5% added to the price of the reservation to account for processing. Credit card payments can only be processed no less than 3 business days in advance of your reservation. The industry standard is to have carriage rides paid for in cash directly to the driver. If you insist on only being able to pay via credit card when you make your reservation, then your options in terms of available time slots will be limited since there are only a short list of drivers that are willing to be paid via credit cards. We apologize for any inconvenience that this may cause, but we cannot, under any circumstance, accept credit card payments for reservations that involve more than one carriage. Clients who refuse to pay cash by the end of their reservation, or who forget to bring cash to pay the driver after their reservation, will be charged for the full amount of the ride plus an additional 50% of the cost of the ride. These charges will be applied to the card that you provided to us when you made your reservation Please understand that the industry standard is that the drivers must be compensated immediately by the end of a reservation. The additional 50% added for clients who forget to pay cash, or who refuse to pay cash, goes toward insuring that Manhattan Carriage retains the highest quality of drivers to perform your perfect carriage ride reservation.

Prepaid Cancellations will incur a 3.75% service fee. It is not only a fee we charge . It is a fee that we are charged by our Merchant Service.