Reservation procedure
Our goal is to guarantee the carriage ride that you’ve always wanted. When
you book a reservation with Manhattan Carriage, you are assigned your very
own private driver for the time slot specified along with the name of your
driver, his cell #, and the description of his carriage. Your driver’s
obligation is to be available to you at the time specified and to give you
the carriage ride for the specified duration along with any other extras
that you’ve requested at the time of your reservation, for the price
specified when you made your reservation. You agree to be on time for your
reservation, to ride with the driver that you’ve been assigned, and to pay
the driver the amount specified when you made your reservation.
You are not reserving a “walk-up” or “standard” carriage and we cannot, in
any capacity, guarantee “walk-up” or “standard” rides. We do not work with
all of the drivers in the park, but the drivers that we do work with
specialize in, and prioritize, reservations. Reservations are recommended
to insure that you get the exact carriage ride that you desire, for a set
price, and an exact duration. Our minimum of a 40 minute reservation is not
the short 20 minute loop done twice that can be done in less than 40
minutes. You are reserving a separate 40 minute loop that traverses many
of the more desirable locations on the south side of Central Park and takes
a minimum of 40 minutes for the carriage to travel. So, you will not face
the prospect of getting “short changed” if you make a reservation with
Manhattan Carriage.
Making a carriage reservation is similar to making a hotel reservation. We
do not require a deposit, but we do need to take a valid credit card to hold
for the reservation. Your card is not charged. Instead, a hold is place on
your card within 24 hours before your reservation time and then set up to be
automatically released back to you after your reservation. Depending on your
bank or financial institution, the hold may show up as “pending” but will
never actually clear before it is released back to you. Reservations are to
be paid for in cash directly to your driver by the end of your reservation.
We only take credit card payments for reservations in very, extremely rare
circumstances, and the charge will include an additional 5% added to the
price of the reservation to account for processing. The industry standard is
to have carriage rides paid for in cash directly to the driver. If you
insist on only being able to pay via credit card, then your options in terms
of available time slots will be limited since there are only a short list of
drivers that are willing to be paid via credit cards. We apologize for any
inconvenience that this may cause, but we cannot, under an circumstance,
accept credit card payments for reservations that involve more than one
carriage.
Prepaid Cancellations will incur a 3.75% service fee. It is not only a fee we charge . It is a fee that we are charged by our Merchant Service.
WE now accept secure online
payments through Paypal. See the "Add to Cart" buttons throughout website.
